How We Work
Engagement Model
Quotation-based engagement starting with discovery workshops. Every infrastructure deployment is tailored to your specific requirements, not standardized packages.
Request Initial ConsultationRequirements-Led Infrastructure
We don't offer standardized hosting packages with published pricing tiers. Every engagement begins with understanding your workload characteristics, security requirements, and operational constraints. Our solutions architecture team then designs infrastructure tailored to your specific context.
This approach ensures you receive infrastructure matched to your needs, not one-size-fits-all hosting that forces compromises.
Five-Phase Engagement
Discovery
We begin with a thorough discovery workshop to understand your workloads, requirements, constraints, and objectives.
Deliverables
- ✓ Workload characterization and resource requirements
- ✓ Security and compliance requirement analysis
- ✓ Availability and performance targets
- ✓ Integration and connectivity needs
- ✓ Operational model preferences
Design
Our solutions architecture team designs a hosting architecture tailored to your specific needs.
Deliverables
- ✓ Infrastructure architecture diagrams
- ✓ Security control mapping
- ✓ Network topology design
- ✓ Disaster recovery and backup strategy
- ✓ Monitoring and observability plan
- ✓ Detailed quotation with implementation timeline
Deploy
We provision, configure, and deploy your hosting environment following infrastructure-as-code principles.
Deliverables
- ✓ Environment provisioning and configuration
- ✓ Security hardening and validation
- ✓ Monitoring and alerting setup
- ✓ Access control and authentication configuration
- ✓ Workload migration and validation
- ✓ Documentation and runbooks
Operate
Ongoing operations with proactive monitoring, incident response, and continuous optimization.
Deliverables
- ✓ 24/7 infrastructure monitoring
- ✓ Incident detection and response
- ✓ Security patching and updates
- ✓ Performance monitoring and optimization
- ✓ Capacity planning and scaling
- ✓ Regular operational reviews
Improve
Continuous improvement driven by operational data, incident learnings, and evolving requirements.
Deliverables
- ✓ Monthly operational review meetings
- ✓ Performance and cost optimization recommendations
- ✓ Architecture evolution proposals
- ✓ Security posture improvements
- ✓ Disaster recovery testing and refinement
- ✓ Technology refresh planning
Who It's For
Our engagement model is designed for organisations with substantial infrastructure requirements and elevated operational expectations.
- ✓ Organisations with critical workloads requiring dedicated hosting
- ✓ Teams requiring AI/ML infrastructure with operational support
- ✓ Businesses with elevated security and compliance needs
- ✓ Companies seeking to reduce infrastructure operational burden
Who It's Not For
We're transparent about workloads that are better served by other hosting models.
- × Consumer websites or hobby projects
- × Organisations seeking the lowest cost commodity hosting
- × Teams requiring instant self-service provisioning
- × Workloads suitable for shared hosting or standard VPS
Quotation-Based Pricing
Every deployment is priced based on actual resource requirements, operational complexity, and support level. Transparent quotations following the design phase.
Discovery
No charge
Initial discovery workshop to understand requirements
Design
Fixed fee
Architecture design with detailed quotation for implementation
Operation
Monthly
Infrastructure and operational support based on resource use
What's Included in Pricing
- • Dedicated compute, storage, and network resources
- • Full observability stack integration
- • 24/7 infrastructure monitoring and alerting
- • Incident response and operational support
- • Security patching and vulnerability management
- • Regular operational reviews and reporting
Start with Discovery
Begin with a no-charge discovery workshop to explore how we can support your infrastructure requirements.